Refund policy

1. In short

• Couples plans: a full refund within 14 days of purchase, as long as you have not used the plan.
• Studio subscriptions: cancel at any time. You keep access until the end of the paid period. We do not give partial refunds for the time left.

2. Couples plans and the Live Moments add-on

You can ask for a full refund of a 1, 3 or 6 month plan within 14 days of buying it, if you have not used it. A plan counts as used once any of these has happened:

• you sent invitations from Handfastly, or a guest replied to your RSVP;
• you or your guests uploaded photos, videos or voice notes to a gallery or a Live Moments wall.

If you have used the plan but not the Live Moments add-on, you can still get the add-on refunded within the same 14 days.

After 14 days, or once the plan has been used, payments are not refundable, except as described in section 5.

3. Studio subscriptions

• Cancel at any time from "Manage billing" in your dashboard. The cancellation takes effect at the end of the current billing period, and you will not be charged again.
• You keep full access until the end of the paid period.
• We do not give partial refunds for unused time in a monthly or yearly period, unless the law requires it.

4. Promo codes and free access

Access given with a promo code or for free has no cash value and cannot be refunded or exchanged for money.

5. If something goes wrong on our side

If a fault on our side stops you from using a paid feature and we cannot fix it within a reasonable time, contact us. Depending on what happened, we will extend your plan or give you a full or partial refund. This is in addition to your legal rights.

6. Purchases in the iOS app

Purchases made in the Handfastly iOS app are handled by Apple. To ask for a refund, use Apple's "Report a Problem" page (reportaproblem.apple.com). We cannot refund App Store payments ourselves.

7. How to ask for a refund

Email support@handfastly.com from the address on your Handfastly account. Tell us what you bought and roughly when.

Approved refunds go back to the card or payment method you paid with. Banks usually take 5 to 10 working days to show them. When a couples plan is refunded, the plan ends and its paid features stop working.

Please contact us before opening a dispute with your bank. We can usually sort it out faster.

8. Your legal rights

This policy does not affect your legal rights as a consumer, including your rights if a service is not provided with reasonable care and skill.