Terms of service

1. Who we are

Handfastly (handfastly.com) is run by BIVERIO STUDIOS LTD, a company registered in England and Wales under company number 17162474. Our registered office is 6-7 St Mary At Hill, London EC3R 8EE, United Kingdom.

You can contact us at support@handfastly.com.

2. Your account

• You must be at least 18 years old to create an account or buy a plan.
• Give us accurate details and keep your email address up to date: we use it for receipts, reminders and warnings before anything is deleted.
• Keep your password private. You are responsible for what happens in your account.
• Guests do not need an account to open an invitation, reply to an RSVP or upload to a gallery.

3. What Handfastly provides

Handfastly lets couples and photographers create online wedding invitations, collect RSVPs, plan seating, and share photo galleries and Live Moments walls with their guests.

We work to keep Handfastly available and secure, but we cannot promise it will always be uninterrupted or error-free. We may improve, change or retire features. If a change takes away a main feature of a plan you have paid for, we will tell you and you can ask for a refund for the part you cannot use.

4. Plans, prices and payment

• Couples plans (1, 3 or 6 months) are a one-time payment. Your plan starts on the day you buy it and ends after the period you chose. It does not renew automatically.
• The Live Moments add-on is bought together with a couples plan and lasts as long as that plan.
• Studio plans are subscriptions billed monthly or yearly. They renew automatically until you cancel. You can cancel at any time from "Manage billing" in your dashboard, and you keep access until the end of the period you have paid for.
• Each plan has limits, for example on guests, photos and storage. They are shown on the pricing page. Uploads stop when a limit is reached.
• Prices are shown on the pricing page and at checkout before you pay. Payments are processed by Stripe; we never see your full card details.
• If you buy through the Handfastly iOS app, Apple takes the payment and Apple's terms and refund process apply to that purchase.
• Promo codes give the access described when you redeem them and have no cash value.

5. Refunds and cancellation

Our Refund policy explains when you can get your money back. In short: a couples plan you have not used can be refunded in full within 14 days of purchase, and studio subscriptions can be cancelled at any time without partial refunds.

Nothing in these terms affects your legal rights as a consumer.

6. Your content and your guests

You keep ownership of everything you and your guests upload: texts, photos, videos, music and voice notes. You give us permission to store, copy, resize and show that content only as needed to run Handfastly for you and your guests. This permission ends when the content is deleted.

You must have the right to upload what you add. For example, you need permission to use photos taken by someone else and music that is not yours.

You decide which guest details to ask for and what to do with them. Use guests' details only to organise your event, and ask only for what you need.

Invitation, gallery and Live Moments pages can be opened by anyone who has the link. Share links only with people you trust.

7. Acceptable use

Do not use Handfastly to:

• upload anything illegal, or anything that infringes someone else's rights;
• harass, threaten or impersonate anyone, or share hateful or sexually explicit content;
• send spam or unwanted messages;
• break, overload, scrape or try to get around the security of the service;
• resell or rebrand Handfastly without our written permission.

If content or behaviour breaks these rules, we may remove the content or suspend the account. Where we reasonably can, we will tell you first and explain why.

8. Storage, expiry and deletion

Handfastly is not a backup service. Keep your own copies of photos and videos you care about. You can download them before your plan ends.

• Galleries and their guest uploads are permanently deleted 7 days after the gallery's end date. We email the owner before that happens.
• If a studio subscription ends, the account becomes read-only for 7 days so you can renew. After a final warning, its content is permanently deleted.

9. Ending your account

You can stop using Handfastly at any time and ask us to delete your account by emailing support@handfastly.com.

We may suspend or close an account that seriously or repeatedly breaks these terms. If we close an account without good reason, we will refund the unused part of any paid plan.

10. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that was a foreseeable result of that breach. We are not responsible for loss that was not foreseeable.

If you use Handfastly for a business (for example as a photographer or studio), we are not responsible for lost profits, lost business or business interruption, and our total responsibility to you is limited to the amount you paid us in the 12 months before the problem happened.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

11. Changes to these terms

We may update these terms, for example when we add features or the law changes. We will change the date at the top and email account holders about important changes before they apply. If you do not agree to a change, you can stop using Handfastly and ask us to delete your account.

12. Law and disputes

These terms are governed by the law of England and Wales, and disputes can be brought before the courts of England and Wales.

If you are a consumer living in Scotland, Northern Ireland or the European Union, you can also bring a claim in the courts where you live, and you keep the protection of the mandatory consumer laws of your country.

If something goes wrong, please contact us at support@handfastly.com first. Most problems can be fixed quickly.